Service and Support
From the first concept to daily production, we support you in building a factory that runs efficiently, reliably, and with minimal downtime.
Our Complete Process – One Supplier® approach means you get a single partner responsible for planning, equipment, workflows, and long-term support. We combine technical expertise with practical production knowledge to create ergonomic, high-performance manufacturing environments. When challenges arise, our support team is always ready to keep your production moving.
With our Complete Process – One Supplier® concept, our goal is simple:
to make your production plant as efficient, reliable, and trouble-free as possible.
We support you every step of the way — from early planning and factory layout design, to delivery, installation, and commissioning of your machinery. We don’t just help you fill your first pillow or duvet; we stay with you throughout the entire production lifecycle, supporting every product and every production run.
By taking responsibility for the complete process, we help create optimized workflows, ergonomic work environments, and production lines designed for high output and long-term stability. The result is a factory that runs smoothly, efficiently, and is easy to operate and maintain.
Support when and where you need it
Our support team is always within reach. We understand how costly downtime in manufacturing can be, and that is why we make our experience, technical expertise, and process knowledge fully available to our customers.
Whether you need fast troubleshooting, technical guidance, spare parts, or process optimization, our support is designed to minimize disruptions and keep your production running. When issues arise, you can rely on quick response times and knowledgeable specialists who understand both your equipment and your production environment.
With us as your partner, you gain more than machinery — you gain long-term support focused on uptime, performance, and peace of mind.
Official support and service provider of AKAB and Calator spare parts.
We are the official support and service provider of AKAB and Calator spare parts. We supply a full range of original spare parts, perform service and maintenance.
You can also turn to us for a reliable re-build and technical support to keep your production running smoothly. ACG Kinna Automatic original parts and service engineers will always be there for you, and we keep a large stock-supported assortment of parts, ready to go for when your operation need it.
Frequently asked questions about support
What does “Complete Process” mean at Kinna Automatic?
”Complete Process” means that Kinna Automatic delivers the entire production chain for filled home textile products — from fiber opening and blending to sewing, filling and packaging. Instead of working with multiple suppliers, customers can rely on one integrated, fully automated solution that ensures efficiency, consistency and high product quality.
What types of products can your complete production lines handle?
Our complete process is designed primarily for filled home textile products such as pillows, cushions, quilts and similar items. The line can be adapted to different materials including synthetic fibers, down alternatives and blended fillings, depending on your production needs.
Can the system be customised for my specific production requirements?
Yes. Every production line is built to match the customer’s product mix, capacity targets and factory layout. We customise everything from the machine configuration and automation degree to material handling and workflow design, ensuring an optimal setup for your operation.
How do you ensure efficiency and consistency across the entire production chain?
Do you provide installation and training when delivering a complete line?
Yes. Our team handles installation, commissioning and operator training to ensure that your production line is up and running smoothly. We also provide continuous support, maintenance and spare parts to keep your operation efficient over time.
Can I expand or upgrade the production line later?
Absolutely. The system is modular and can be expanded with new machines or upgraded with additional automation as your production volumes or product range grow. This makes it a future-proof investment that adapts to your business needs.
Contact your support team
Do you need assistance?
Get in touch with your support team on phone or via email.
Meet the team
JOEL ANDERSSON
Production line technician / Automation programmer
ANDERS BOHMAN
Electrical technician supervisor
MAGNUS NILSSON
Electrical/Software engineer
NIKLAS KARLSSON
Electrical technician
GLENN CLAESSON
Production leader
LEO HAGMAN
Production line technician
MARTIN VBG ERIKSSON
Construction and R&D
NICLAS DISMARK
Production line technician
OVE LARSSON
Production line technician
MARTIN SKENE ERIKSSON
Production line technician
ARNE SVENSSON
Warehouse
SHAHRAM ZAREI BEZINI
Production line technician / Automation
Magnus Larsson
Construction and R&D
Martin Ericsson
Construction and R&D
Lars Holmgren
R&D
Learn more about our support services
Let’s talk more about how our support and know-how can help your manufacturing plant work smoother every day.
